Pastoral care 15 Role of staff The boarding heads of house have overall responsibility for the welfare of pupils in their houses and are in loco parentis. They are ably assisted by an assistant boarding head of house, a team of tutors, a house manager and a team of cleaners. Boarding as a teenager brings with it all the hopes and expectations of children growing up to be young adults, ready for university and whatever life has to offer. Along the way, there will inevitably be times of anxiety, concern and difficulty as well as times of real celebration and happiness. Supported by a highly experienced team of tutors, house managers, the Chaplaincy, Counsellor and Health Centre doctor and nurses, we aim to offer the support, care and personal attention to every student in our houses so that they genuinely look back on a very special, and successful time as boarders. Wellbeing of boarders We hope that your child will feel able to talk to staff about any issue. Often pupils will talk to certain teachers or their house manager; it doesn’t matter who they talk to as long as we can help and be there for them. All staff are trained to deal with issues, understand confidentiality and the need to refer matters at other times. Each house has a mobile phone with a member of staff on duty at any given time. Your child should make sure this number is in their mobile, so that they are always able to make contact with the house. Parents are also encouraged to use this number as it is a good first point of contact for general enquiries. Unless it is an emergency, please call between 8am and 10pm UK time. Each time a boarder updates their phone, they must provide updated mobile numbers to their head of house. A confidential box can be found in each house and is checked regularly for any concerns that have been posted by boarders. A whistleblower policy exists to support anyone who wishes to raise concerns but is worried about the implications. There is a caring atmosphere throughout the school. - ISI Inspection
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